Returns Policy

Effective Date: June 29, 2026

At Hipkiss Style, we want every customer to feel confident when shopping with us.

If you are not completely satisfied with your purchase, our Returns Policy explains the requirements and process for requesting a return.

This policy applies to purchases made through hipkissstyle.net.

1. Company Information

This Returns Policy applies to:

Company Name:
HIPKISS STYLE LTD

Website:
hipkissstyle.net

Business Address:
5 Hill View
Blackhorse Lane
Bristol
United Kingdom
BS16 6XX

Email:
payment@hipkissstyle.net

Phone:
+44 7737379931

2. Return Eligibility

Customers may request a return for eligible items if the following conditions are met:

• The return request is submitted within the applicable return period;

• The item is unused and unworn;

• The product remains in its original condition;

• Original tags and packaging are included where applicable.

Items that show signs of wear, damage, alteration, or improper handling may not qualify for a return.

3. Return Period

Customers should contact us within:

14 days of receiving their order

to request a return.

Please contact our support team before sending any item back.

Returns sent without prior communication may experience delays in processing.

4. How to Request a Return

To start a return, please contact us with:

• Order number;

• Customer name;

• Email address used for purchase;

• Reason for return;

• Relevant product details.

Our team will review your request and provide return instructions.

Please do not send items back before receiving confirmation from our customer service team.

5. Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received is incorrect;

• The product arrives damaged;

• The issue is confirmed to be our responsibility.

We recommend using a trackable shipping service when returning items.

HIPKISS STYLE LTD is not responsible for return packages lost during transportation without valid tracking information.

6. Product Condition Requirements

Returned products should be:

• Clean;

• Unworn;

• Unwashed;

• Free from damage;

• Returned with original packaging where applicable.

For hygiene and safety reasons, certain items may only be accepted if they meet applicable return requirements.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the return result.

If approved:

• A refund will be issued to the original payment method;

• The refund request will be processed promptly;

• Your bank or payment provider may require additional processing time.

Refunds typically appear within:

5–10 business days after processing

8. Incorrect or Damaged Items

If you receive an item that is:

• Damaged;

• Incorrect;

• Missing parts;

please contact us as soon as possible after delivery.

Please provide:

• Order number;

• Description of the issue;

• Supporting photos where applicable.

We will review the situation and work toward an appropriate solution.

9. Non-Returnable Situations

Returns may not be accepted where:

• Items have been worn or used;

• Items are returned outside the applicable timeframe;

• Products have been damaged after delivery due to customer handling;

• Required return information has not been provided.

10. Exchanges

If you would like to exchange an item, please contact our customer service team.

Exchange requests are subject to:

• Product availability;

• Return eligibility;

• Completion of the return review process.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters processing or shipment.

Once an order has been dispatched, it must follow the standard return procedure.

12. Contact Us

For return enquiries, please contact:

HIPKISS STYLE LTD

5 Hill View
Blackhorse Lane
Bristol
United Kingdom
BS16 6XX

Email:
payment@hipkissstyle.net

Phone:
+44 7737379931

Website:
hipkissstyle.net

Thank you for shopping with Hipkiss Style.

We are committed to providing a clear and fair returns experience and supporting our customers throughout their shopping journey.

© 2026 HIPKISS STYLE LTD. All Rights Reserved.