FAQs

Effective Date: June 29, 2026

Welcome to the Hipkiss Style FAQ Centre.

Here you can find answers to common questions about shopping, orders, payments, delivery, returns, and our services.

If you cannot find the information you need, please contact our customer support team.

About Hipkiss Style

What is Hipkiss Style?

Hipkiss Style is an online women’s fashion retailer operated by HIPKISS STYLE LTD.

We provide a range of women’s clothing designed to offer customers convenient access to modern, comfortable, and versatile fashion choices.

Our website is:

hipkissstyle.net

Where is Hipkiss Style based?

HIPKISS STYLE LTD is registered in the United Kingdom.

Business address:

5 Hill View
Blackhorse Lane
Bristol
United Kingdom
BS16 6XX

Shopping Questions

How do I place an order?

To place an order:

1. Browse our collections;

2. Select your preferred item;

3. Choose available options such as size or colour;

4. Add the product to your shopping bag;

5. Complete checkout with your delivery and payment information.

After successful payment, you will receive an order confirmation.

Do I need an account to purchase?

You can shop through our website using the checkout options available.

An account may be available depending on website functionality and can make future shopping more convenient.

How can I choose the correct size?

We recommend checking our Size Guide before ordering.

For the best fit:

• Review product measurements;

• Compare with your usual size;

• Consider your preferred style and fit.

If you need assistance, please contact our support team.

Product Questions

Are product images accurate?

We make every effort to display our products accurately.

However, slight differences may occur due to:

• Screen settings;

• Device displays;

• Lighting conditions.

How should I care for my clothing?

Each product may have specific care requirements.

We recommend:

• Following the care label instructions;

• Washing according to recommended settings;

• Storing garments properly.

For more information, please refer to our Product Care guide.

Payment Questions

What payment methods do you accept?

Available payment methods are shown during checkout.

Options may include:

• Credit cards;

• Debit cards;

• Other secure online payment methods supported by our payment providers.

Is my payment information secure?

Yes.

Payments are processed through secure payment providers.

HIPKISS STYLE LTD does not store complete payment card information.

Why was my payment unsuccessful?

Payment failures may occur due to:

• Incorrect payment details;

• Bank restrictions;

• Security verification requirements;

• Payment provider issues.

You can try another payment method or contact your payment provider.

Order Questions

When will my order be processed?

Orders are processed after payment confirmation.

Standard processing time:

1–3 business days

You will receive shipping confirmation after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Requests can only be considered before the order enters processing or shipment.

Once dispatched, the order will need to follow our Returns Policy.

I have not received my order confirmation. What should I do?

Please check:

• Spam or junk folders;

• The email address entered during checkout.

If you still cannot locate your confirmation, contact our support team.

Delivery Questions

How long does delivery take?

Estimated delivery times:

Processing time:
1–3 business days

Delivery time:
5–12 business days after dispatch

Delivery times may vary depending on location and external factors.

Will I receive tracking information?

Where tracking is available, it will be provided after your order has been dispatched.

Please allow time for tracking information to update.

What should I do if my order is delayed?

If your order has exceeded the expected delivery timeframe, please contact us with:

• Order number;

• Customer name;

• Delivery details.

We will review the situation and provide assistance.

Returns Questions

Can I return my order?

Yes.

Eligible items can be returned according to our Returns Policy.

Products should generally be:

• Unused;

• Unworn;

• In original condition.

How do I request a return?

Please contact us before returning any item.

Include:

• Order number;

• Product details;

• Reason for return.

Our team will provide further instructions.

How long do refunds take?

Once a return is approved, refunds are issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Customer Support

How can I contact Hipkiss Style?

You can contact us through:

HIPKISS STYLE LTD

Address:

5 Hill View
Blackhorse Lane
Bristol
United Kingdom
BS16 6XX

Email:
payment@hipkissstyle.net

Phone:
+44 7737379931

Website:
hipkissstyle.net

Thank you for choosing Hipkiss Style.

We are committed to providing a reliable, transparent, and enjoyable online shopping experience.

© 2026 HIPKISS STYLE LTD. All Rights Reserved.